Terms of Service

These Terms of Service ("Terms") govern the use of the bbly. platform ("Platform"), a spatial document drafting service operated at bbly.app and accessible via web browser and related applications. The Platform is provided by PALIBATCHEE HOUSE s.r.o., a limited liability company incorporated and registered under the laws of the Slovak Republic and registered within the European Union ("Provider", "we", "us", "our").

By registering an account, accessing the Platform, or using any feature of the Service, you ("User", "you") agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not use the Platform.

If you are using the Platform on behalf of a legal entity, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.

In these Terms, the following capitalised terms have the meanings set out below:

3.1 Registration

To access the full functionality of the Service you must create an account by providing a valid email address and password, or by authenticating through a supported third-party identity provider (such as Google). You must provide accurate and complete information at registration and keep it up to date.

3.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@bbly.app if you become aware of any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to comply with this obligation.

3.3 Age requirement

You must be at least 16 years of age to create an account. If you are between 16 and 18, you confirm that you have obtained the consent of your parent or legal guardian where required by applicable law.

3.4 One account per person

Each natural person may hold only one personal account. Team membership is managed through the Team Workspace functionality and does not require a separate account. Where a User already holds a personal account and is invited to join a Team, their existing account is linked to the Team — no additional account is created.

4.1 Available plans

The Service is offered under the following plans:

• Free Plan: available to all registered users at no charge, subject to usage limits set out on our Pricing page.
• Pro Plan: a paid individual subscription providing unlimited access to personal workspace features.
• Team Plan: a paid subscription for collaborative workspaces, billed per workspace with a base number of included seats and additional per-seat charges as set out on our Pricing page.

Current pricing, included features, and usage limits for each plan are set out at bbly.app/pricing and may be updated in accordance with clause 11 below.

4.2 Billing and payment

Paid subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. Payment is processed by our third-party payment provider, Stripe. By providing payment details you authorise us to charge the applicable fees to your payment method on each billing date.

All prices displayed are in EUR and represent the total amount payable including any applicable taxes. For VAT-registered businesses providing a valid VAT number at checkout, the applicable business tax treatment will be applied automatically.

4.3 Free trial

We may offer a free trial period for paid plans at our discretion. At the end of the trial period your subscription will automatically convert to the selected paid plan unless cancelled before the trial ends.

4.4 Renewal and cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel your subscription at any time through the billing settings in your dashboard. Upon cancellation, your subscription remains active until the end of the current paid period, after which your account reverts to the Free Plan.

We do not provide refunds for partial billing periods, except where required by applicable consumer protection law (see clause 4.6 below).

4.5 Failed payments

If a payment fails, we will notify you by email and attempt to retry the charge. If payment remains outstanding after a reasonable period, we reserve the right to downgrade your account to the Free Plan or suspend access until the outstanding amount is settled.

4.6 EU Consumer right of withdrawal

Under EU consumer law (Directive 2011/83/EU), consumers resident in the European Union ordinarily have the right to withdraw from a digital services contract within 14 days of purchase without giving any reason.

If you purchase a subscription but do not access the Service before the 14-day period expires, you retain the right to withdraw and receive a full refund by notifying us at hello@bbly.app within that period.

5.1 Ownership of User Content

You retain full ownership of all User Content you create, upload, or store using the Service. These Terms do not transfer any intellectual property rights in your User Content to us.

5.2 Licence to us

By using the Service, you grant us a limited, non-exclusive, royalty-free, worldwide licence to store, process, and transmit your User Content solely for the purposes of providing and improving the Service. This licence is subject to our E2EE architecture described in clause 7: because your documents are encrypted on your device, we do not have access to the plaintext content of your documents.

This licence terminates when you delete the relevant User Content or close your account, except to the extent that copies may remain in automated backup systems for a limited period.

5.3 Ownership of the Platform

All intellectual property rights in the Platform — including the canvas interface, bubble system, spatial layout engine, visual design, software, trademarks, and the bbly. brand — are owned by the Provider or licensed to us. Nothing in these Terms grants you any rights in the Platform beyond the limited right to use it as a registered User in accordance with these Terms.

5.4 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback for any purpose without any obligation to compensate you.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to create, store, transmit, or distribute content that is unlawful, defamatory, fraudulent, obscene, or infringes the rights of any third party.
• Upload or transmit malware, viruses, or any code designed to damage, disrupt, or gain unauthorised access to any system.
• Attempt to circumvent, disable, or interfere with any security or access control features of the Service.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Platform.
• Use automated tools, scripts, bots, or scrapers to access, extract, or interact with the Service without our prior written consent.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Use the Service in any manner that could damage, overburden, or impair the infrastructure of the Service.
• Resell, sublicence, or otherwise commercialise access to the Service without our express written authorisation.

Violations of this clause may result in immediate suspension or termination of your account.

7.1 Architecture

The Service implements end-to-end encryption (E2EE) for all User Content. Encryption keys are generated on your device. Your documents and library bubbles are encrypted before they leave your device and are stored on our servers in encrypted form. We do not hold your private decryption keys and cannot access the plaintext content of your documents.

7.2 Consequences of key loss

Because we do not hold your decryption keys, we are unable to recover access to your encrypted documents if you lose your credentials or private key material. You are solely responsible for maintaining access to your account credentials. We strongly recommend using a secure, unique password and enabling any available account recovery options.

7.3 Team document sharing

When you share a document with a Team member, the document's encryption key is re-encrypted for each authorised team member's public key using a key-wrapping mechanism. Only Users whose public keys have been added to a document's access list can decrypt that document.

7.4 Limits of E2EE

End-to-end encryption protects the content of your documents. It does not encrypt metadata such as document titles, creation timestamps, file sizes, or access logs, which may be accessible to us for operational purposes.

We process personal data in accordance with our Privacy Policy. The Privacy Policy describes what data we collect, how we use it, your rights as a data subject, and the legal bases on which we process your data.

For Users in the European Union and European Economic Area, we process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR"). You have the right to access, rectify, erase, restrict, or port your personal data, and to object to certain processing, as described in the Privacy Policy.

The Provider acts as the data controller for personal data processed in connection with the provision of the Service. Enquiries regarding data protection may be directed to privacy@bbly.app.

9.1 Availability

We aim to provide a reliable and available service but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, upgrades, or circumstances beyond our control.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. Where a material change would adversely affect paid subscribers, we will provide reasonable advance notice in accordance with clause 11.

9.3 Data retention on downgrade

If your account is downgraded from a paid plan to the Free Plan (whether by cancellation, non-payment, or your own choice), your documents and data are retained and remain accessible on a read-only basis. Documents created in excess of the Free Plan limits cannot be edited until the plan is upgraded, but will not be deleted. We will never delete User Content solely because of a plan downgrade.

10.1 No warranty

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that it will be free from errors or interruptions.

10.2 Limitation of liability

Our total liability for any claim arising out of or in connection with these Terms or the Service shall not exceed the total fees paid by you in the twelve months preceding the claim, or EUR 100, whichever is greater.

We are not liable for indirect, consequential, or loss of profit damages arising from use of the Service. Nothing in these Terms affects any mandatory rights you have under applicable consumer protection law that cannot be excluded by contract.

10.3 Consumer rights

Nothing in this clause limits or excludes any rights you have as a Consumer under applicable mandatory law that cannot be excluded or limited by contract, including rights under EU consumer protection directives and Slovak consumer law.

10.4 Document content disclaimer

The Service is a tool for drafting and organising documents. Templates and sample content provided by the Service are for illustrative purposes only and do not constitute legal, financial, or professional advice. You are solely responsible for the accuracy, legality, and appropriateness of any documents you create using the Service.

We may update these Terms from time to time. Where a change is material, we will notify you by email or via a notice within the Service at least 30 days before the change takes effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

If you are a Consumer in the EU and do not agree to a material change, you may terminate your subscription before the change takes effect and receive a pro-rated refund for any prepaid period.

12.1 Termination by you

You may close your account at any time from your account settings. Upon closing your account, your access to the Service will cease and your data will be deleted in accordance with our data retention policy, as described in the Privacy Policy.

12.2 Termination by us

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have materially breached these Terms, engaged in fraudulent activity, or used the Service in a manner that harms other Users or the Platform. Where practicable, we will give you reasonable notice before termination and an opportunity to remedy the breach.

12.3 Effect of termination

Upon termination, your right to access the Service ceases immediately. We recommend regularly exporting your documents using the Export PDF function. We are not liable for any loss of data following the termination of your account, except where termination was caused by our breach.

13.1 Governing law

These Terms are governed by the laws of the Slovak Republic and the European Union without regard to conflict of law provisions.

13.2 EU Consumers

If you are a Consumer resident in the European Union, you also benefit from the mandatory consumer protection provisions of the law of your country of residence, which cannot be excluded by these Terms.

13.3 Dispute resolution

We encourage you to contact us first at hello@bbly.app if you have a concern — most issues can be resolved quickly and informally.

If a dispute cannot be resolved informally, it shall be submitted to the competent courts of the Slovak Republic. EU Consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13.4 Slovak Consumer Authority

If you are a Consumer, you may also contact the Slovak Trade Inspection as the competent supervisory authority for alternative dispute resolution.

14.1 Entire agreement

These Terms and the Privacy Policy constitute the entire agreement between you and the Provider with respect to the Service and supersede all prior agreements, representations, and understandings.

14.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, subject to notifying you.

14.5 Force majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay arises from circumstances beyond our reasonable control, including natural disasters, acts of government, power failures, or internet disruptions.

14.6 Language

These Terms are provided in English. In the event of any conflict between this English version and any translated version, the English version shall prevail, except where applicable law requires otherwise.

Questions about these Terms or the Service may be directed to: